Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with UNICO Shop. We are committed to providing fast, secure, and reliable delivery services across the United Arab Emirates.

Order Processing

  • Orders are processed within 1 business day after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been dispatched, you will receive a shipping confirmation with tracking details (where available).

Delivery Time

Estimated delivery times within the UAE:

  • Dubai: 1–2 Business Days
  • Abu Dhabi: 2–3 Business Days
  • Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain & Al Ain: 2–4 Business Days

Delivery times are estimates and may vary due to courier operations, weather conditions, or public holidays.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order size.

We may offer Free Shipping on selected orders or promotional campaigns. Any applicable free shipping offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive tracking information via email or SMS (where available), allowing you to monitor your shipment until delivery.

Delivery Attempts

Please ensure that the shipping address and contact information provided during checkout are accurate.

If delivery cannot be completed due to:

  • Incorrect address
  • Customer unavailable
  • Incorrect phone number

additional delivery charges may apply for re-delivery.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Courier delays
  • High order volumes
  • Customs or government restrictions (where applicable)

We appreciate your patience in such situations.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of receiving your package.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the damaged product (if applicable)
  • Photos of the outer packaging

We will investigate the issue and arrange a suitable resolution as quickly as possible.

Bulk Orders

For wholesale or bulk purchases, delivery timelines may vary depending on product availability and order quantity.

Our team will contact you to confirm the expected dispatch and delivery schedule.

International Shipping

At this time, UNICO Shop primarily delivers within the United Arab Emirates.

For international or special shipping requests, please contact our customer support team before placing your order.